SageLens – Account & Data Deletion Request

Last updated: September 10, 2026 | Applies to: SageLens iOS, Android & Web

How to Delete | Data Handled Upon Deletion | Store Subscriptions | Privacy Policy | Terms of Service

At SageLens, we respect your right to control your personal data. This page provides clear, transparent instructions on how to permanently delete your SageLens account and all associated personal data, in full compliance with Google Play Data Safety Policies and Apple App Store Review Guidelines.

Account Deletion Consequences

Account Deletion Is Permanent and Irreversible: When you complete an account deletion request, all of your personal data is immediately and permanently wiped from our active production systems:

Your user profile, account credentials, and linked third-party authentication identifiers.
All conversational AI tutoring transcripts, voice session summaries, and chat history.
Your saved vocabulary words, spaced-repetition quiz scores, mistake tracking, and learning statistics.
Your English proficiency assessments, personal learning preferences, and streaks.
Push notification tokens and device associations.

How to Delete Your Account

Option 1: In-App (Instant & Recommended)

If you currently have the SageLens application installed on your device, you can delete your account instantly:

Open the SageLens mobile application on your device.
Tap the Profile icon on the bottom navigation bar.
Scroll to the bottom of the profile screen and tap Delete Account.
Review the permanent deletion warning, type DELETE in the confirmation prompt, and confirm.
Your account credentials and all associated learning records will be instantly and permanently deleted from our active production databases.

Option 2: Web & Email Request (If App Is Uninstalled)

If you have already uninstalled the application or are unable to log in, you may submit a deletion request via email:

Recipient: privacy@sagelens.app (or support@sagelens.app)
Subject: Account Deletion Request
Required Info: Please send the email from the exact email address registered to your SageLens account so that our team can verify ownership.

Our data protection team will verify your request and permanently erase your account and associated records within 48 hours, confirming completion by reply email.

Store Subscription Cancellation Notice

Deleting your SageLens account does not automatically cancel recurring subscriptions purchased through the Google Play Store or Apple App Store. Mobile platform subscriptions are billed directly by Apple and Google. To avoid unwanted charges, you must cancel your subscription in your device store settings before deleting your account:

Android (Google Play): Open Google Play Store → tap profile icon → Payments & Subscriptions → Subscriptions → SageLens → Cancel subscription.
iOS (Apple App Store): Open device Settings → tap your Apple ID profile → Subscriptions → SageLens → Cancel Subscription.

Data Categories Handled Upon Deletion

1. Data Immediately & Permanently Erased

User authentication credentials, email address, display name, and unique user identifiers.
All conversational transcripts, grammar corrections, voice session summaries, and AI feedback.
Spaced-repetition quiz history, vocabulary entries, proficiency level ratings, and daily streak counts.
Push notification tokens, device identifiers, and personalized configuration settings.

2. Data Processed Transiently (Never Retained)

Microphone Audio: Audio input used for speech recognition and pronunciation assessment is processed transiently in volatile memory and is never permanently stored on our servers.

3. Data Retained for Legal Compliance

Financial Transaction Records: Anonymous transaction IDs required under tax and statutory accounting laws are retained solely for the statutory limitation period required by law. SageLens does not store credit card or banking details.
Disaster Recovery Backups: Encrypted system recovery snapshots are automatically cycled and completely overwritten within 30 days.

Contact & Data Protection

If you have questions regarding account deletion, data rights, or data retention, please contact our Data Protection team:

Data Controller: Akram Boudjellal (Operating as SageLens)
Country of Establishment: Algeria
Privacy Team: privacy@sagelens.app
Customer Support: support@sagelens.app
Legal Inquiries: legal@sagelens.app